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Terms & Conditions

An ongoing series of informational entries

No Show Policy

March 15, 2018

All clients will receive a 15 minute window without charge once driver has arrived for pickup excluding airport pickup/drop-off. Driver will contact rider once by text message and/or a phone call to listed number within profile. If client doesn’t inform the company or driver of any changes in their reservation, 100 percent of reservation will be charged to client.

Damage Policy

March 15, 2018

Any clients and/or party members who cause damage to the service vehicle will be held liable for damage charges plus the cleaning or repairing of vehicle. Please note that client will be charged a $200 cleaning fee for any vehicle left excessively dirty.

Cancellation Policy

March 15, 2018

All scheduled reservations can be cancelled without penalty 2 hours before scheduled service. Any reservation cancelled after the allotted time will be subject to cost of scheduled service. Please note that we service clients 24 hours per day but office hours are 6am to 6pm EST. All cancellations should be done on the Soar Transportation App or online at www.soartransportation.com

Reservations

March 15, 2018

At Soar Transportation LLC., we require 3 hour advance booking on all reservations, however we will book and provide service at short notice, which is considered expedited services. All reservations made within a 3 hour period will have an automatic rate increase (excluding corporate clients). Please note any reservations made within a 3 hour window must be scheduled by phone at (800)725-4501.

Terms & Conditions

An ongoing series of informational entries

Disputes Policy

March 15, 2018

All service charges will be deemed correct unless we receive correspondence from client disputing any charges within 10 business days from date of final invoice. Disputes should be emailed to [email protected] along with any documentation to support claim. Any claims submitted after the allotted time period will be considered non refundable.

Credit Card Policy

March 15, 2018

Soar Transportation LLC. requires all clients to have a major credit card on file within their profile on the Soar Transportation App. Reservations will be charged the day of service including any additional charges such as extra stops, child seats, additional luggage and wait time not included in original quote.

Wait Time Policy

March 15, 2018

We encourage all clients to be on time for scheduled reservations. We allow a 15 minute window of wait time at no charge to client. 30 minutes wait time for domestic flights and 60 - minutes of wait time for international flights. After the allotted time, client is charged $1.00 per minute for additional wait time.

Terms & Conditions

An ongoing series of informational entries

Soar Transportation LLC. Is Not Liable

March 15, 2018

  • For late or missed reservations due to weather condition
  • Items left in driver vehicle
  • Damage to any personal items

Tolls

March 15, 2018

Client will be billed round trip tolls on all routes that include toll stops.

Surcharges

March 15, 2018

Will apply during Holidays, peak hours, severe weather.

Gratuity

March 15, 2018

All premium bookings will have an automatic 20% gratuity included in service.

Collection Fee’s

March 15, 2018

Client will agree to pay all legal fee’s for counsel, litigation and expenses incurred to company for proceedings to collect monies in event of non payment.